Support Center
Get in Touch
Have questions about the FRCS question bank, subscriptions, or technical support? We're here to help you excel.
Email Support
Direct inquiry to our customer success and clinical education team.
Response Times
We prioritize active subscribers and critical account access issues. Standard response time is 1-2 business days.
Frequently Asked Questions
Our support team aims to reply to all queries within 24 to 48 business hours. We review emails Monday through Friday.
Please contact us at frcsexcel@orthoexcel.co.uk from the email address registered with your account. Include details such as your subscription tier, billing date, and invoice number (if available) to help us resolve the issue swiftly.
Absolutely! We love hearing from surgical trainees. If you spot a typo, disagree with a clinical rationale, or want to request a high-yield subspecialty topic, please drop us an email.
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